1. Introduction
Wish Fertility Hospital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
As a healthcare provider, we are bound by strict medical confidentiality obligations under Sri Lankan law and international medical ethics standards.
2. Information We Collect
Personal Information
- Full name and contact details (email, phone number, address)
- Date of birth and gender
- National ID or passport information
- Emergency contact information
Medical Information
- Medical history and current health conditions
- Fertility treatment records and test results
- Prescription and medication information
- Treatment plans and progress notes
Technical Information
- IP address and browser type
- Device information
- Website usage data and cookies
3. How We Use Your Information
We use your information to:
- Provide fertility treatment and medical care
- Schedule appointments and communicate with you
- Process payments and insurance claims
- Comply with legal and regulatory requirements
- Improve our services and patient experience
- Send relevant health information and updates (with consent)
4. Data Protection & Security
We implement industry-standard security measures to protect your personal and medical information:
- Encrypted data transmission (SSL/TLS)
- Secure electronic medical records system
- Restricted access to patient information
- Regular security audits and staff training
- Physical security measures at our facility
5. Information Sharing
We do not sell your personal information. We may share information only with:
- Healthcare providers involved in your treatment
- Insurance companies (with your authorization)
- Legal authorities when required by law
- Third-party service providers bound by confidentiality agreements
6. Your Rights
You have the right to:
- Access your personal and medical records
- Request corrections to your information
- Request deletion of non-essential data
- Opt-out of marketing communications
- Lodge a complaint with relevant authorities
7. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.
8. Contact Us
For privacy-related inquiries or to exercise your rights, contact us:
Wish Fertility Hospital
No 30, Elhena Road, Maharagama, Sri Lanka
Phone: +94 777 910 910
Email: privacy@wishfertility.com
9. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.